Reference

What Applies When You Use icuci

These Terms & Conditions set out the agreement between you and icuci the moment you open an account and start using our lobby.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost & GrabPay transactionsGoverns game access and wallet useSubject to local law eligibilityUpdated terms override previous versions
icuci What Applies When You Use icuci
HOW WE OPERATE

How icuci Applies These Terms Fairly

We enforce these Terms & Conditions consistently across every account, whether you joined from Johor Bahru or anywhere else in Malaysia where access is permitted. The sections below explain the four operational areas that matter most to your account: how your data is handled, how your account stays secure, how long we keep records, and how you can request a change or raise a dispute.

Data Handling

Account data — including transaction records for Touch 'n Go eWallet, Boost, and GrabPay deposits — is stored securely and used only for account operation and compliance purposes.

Account Security

Your account is protected by password authentication and OTP verification at login. We do not share your credentials with third parties; you are responsible for keeping your login details private.

Record Retention

We retain account activity records, including payment history and game session logs, for the period required by our operational obligations. You can request a summary via live chat.

Dispute & Change Requests

To raise a dispute about how a term was applied, contact support via live chat or email with your account ID. We aim to acknowledge every formal dispute and respond with a clear outcome.

TERMS CONTACT

Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you believe a term has been applied to your account in error, contact our support team directly. We handle account-related queries and terms clarification through the channels below — have your account details ready so we can pull up your record quickly.

Team online

Live Chat

Open the chat widget from any page inside the lobby. Our team can walk you through specific clauses or flag a terms dispute on your account in real time.

Email Support

Send a written query to our support address if you need a documented response. Useful when you want a written record of how a clause applies to your account.

Account Help Centre

The Help Centre inside your account dashboard covers the most common terms questions — from payment eligibility to account suspension conditions — without needing to contact the team.

Common Questions About These Terms

Below are the questions we receive most often about our Terms & Conditions — covering eligibility, account rules, payment scope, and what to do if you disagree with how a term has been applied.

These terms apply to every person who opens an account and uses the icuci lobby. Eligibility depends on where you are and local law — access is available only where local law permits.

We publish updates on this page and, where material, notify account holders directly. Continued use of your account after an update means you accept the revised terms as they stand.

Yes. Any transaction through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or any other payment channel linked to your account falls under these Terms & Conditions in full.

If we detect a breach, we may suspend or restrict your account while we review it. Contact support as soon as possible — disputes raised promptly with your account ID are easier to resolve.

No. These terms permit one account per person. Duplicate accounts may be closed and any associated wallet balance held pending review in line with our account-integrity rules.

Send a request via live chat or email with your account ID. We will provide a summary of your stored data and transaction record for the retention period we hold on file.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.