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What You Agree To When You Use icuci

Using icuci means you accept the terms set out across this page — covering how your account is held, how your data is handled, and what obligations both you and we carry.

Account TermsData & PrivacyJurisdiction ConditionsCookie PolicyUser Rights

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HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We take the way we handle your information seriously — not as a compliance checkbox but as something your account depends on. Here is how we approach each area of our policy obligations, from the data we collect to the security measures protecting your session.

Data Collection and Use

We collect only the data needed to run your account — name, contact details, payment method identifiers and activity logs. We do not sell this data to third parties or use it for purposes outside account management and legal compliance.

Cookie Policy

Our site uses functional and analytical cookies. Functional cookies keep your session active and your payment method preferences stored. Analytical cookies help us understand how the lobby is used so we can improve it. You can manage cookie settings in your browser.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you access your account from a new device, an additional confirmation step is triggered. Never share your OTP or account PIN with anyone, including support staff.

Retention and Deletion Rights

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request a copy of your data or ask us to delete it by contacting our support team via email or live chat.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under these terms, a data request, or a concern about how your account has been handled, we have direct contact paths available. For account-specific legal questions, reach us through the channels below. We aim to acknowledge policy-related queries within one business day and resolve them as quickly as the matter allows.

Team online

Live Chat

Start a live chat session from within your account for real-time help on terms, data requests or account status questions from our policy support team.

Email Support

Send detailed legal or data queries by email. This channel is suited for written requests such as data access, account closure or formal policy disputes.

Account Help Centre

Your account dashboard includes a help section where you can raise a formal dispute, check the status of an existing case or find the current version of our terms.

Our Legal Position and Your Account Obligations

icuci Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

icuci operates under terms that govern how accounts are opened, used and closed. When you create an account, you confirm that you are accessing the platform in a jurisdiction where doing so is permitted under local law. We do not accept accounts from regions where online

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casino activity is prohibited. Your account wallet — whether funded via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX — is held solely for your authorised use. Transferring account access, sharing credentials or using payment methods not registered to you are all breaches of these
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terms. We retain the right to suspend or terminate accounts where a breach is identified, and to hold funds pending a review. Any funds tied to a policy breach may be withheld until the matter is resolved. These terms apply to all activity within the lobby,
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including slots, live casino tables, crash games and sportsbook markets. We update these terms when our product or legal obligations change; the current version is always the one that applies. Continued use after any update constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights and how our policies work in practice. If your question is not covered here, reach us through live chat or email.

Access depends on local law. icuci is available where local law permits. You confirm your eligibility when you create and use an account on the platform.

Yes. Send a written data access request via email or raise it through live chat. We will confirm what data we hold and provide it in a readable format within the timeframe local law requires.

We may suspend access and hold any account wallet balance pending a review. If a breach is confirmed, the account may be closed. Funds tied to the breach may be withheld until the matter is resolved through our disputes process.

Contact us by email with your account details and a deletion request. We will action it in line with applicable law — some data may need to be retained for a mandatory period even after your account closes.

All payment methods available in your account — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX — fall under the same account terms. Each method must be registered in your own name.

We update this page whenever our terms change. Continued use of your account after an update means you accept the revised terms. For significant changes, we may also send a notification to your registered contact details.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use icuci

Data Handling, Cookies and Account Security

Data Collection and Use

Cookie Policy

Account Security Practices

Retention and Deletion Rights

How to Reach Us on Policy Matters

Live Chat

Email Support

Account Help Centre

Common Legal and Policy Questions

01 Is icuci available for players in Malaysia?

02 Can I request a copy of the personal data icuci holds about me?

03 What happens to my account if there is a terms breach?

04 How do I ask icuci to delete my account data?

05 What payment methods are covered under the account terms?

06 How will I know if these terms change?

Legal

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