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How icuci Handles Your Personal Information

This Privacy Policy sets out exactly what data icuci collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or reach out to our support team.

Account data kept secureLocal payment details protectedYou can request your data anytimeCookies explained clearlyContact us to update your info
icuci How icuci Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Open the live chat window inside your account dashboard to raise a data access or correction request. Our team will confirm receipt and respond with next steps.

Email Support

Send a written request to our support address if you want a copy of your stored data, need to correct an error, or want to understand how a specific record is used.

Account Settings

Some personal details — display name, contact number, preferred language — can be updated directly in your account settings without contacting support at all.

DATA HANDLING PRACTICES

Inside icuci: Our Data Security Commitments

We apply consistent security controls across every layer of the platform — from the moment you enter your credentials to the point a withdrawal is verified. SSL encryption covers all data in transit, including payment confirmations from Touch 'n Go eWallet, Boost and GrabPay. Account access uses a one-time PIN step on login to reduce the risk of unauthorised entry. We keep your data only for as long as it is needed for the purpose it was collected — transaction records are held in line with financial record requirements, while browsing session data is cleared on a shorter cycle.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Account Security

A one-time PIN is sent to your registered number each time you log in from a new device, adding a second check before anyone can reach your account or wallet balance.

Data Retention

We hold transaction records — including Touch 'n Go eWallet and GrabPay deposits — for the period required by financial compliance rules, then delete or anonymise them.

Third-Party Sharing

We share data only with payment processors and verification services directly tied to your account activity. No marketing brokers, no data trading — that is not how we operate.

Common Questions About Your Privacy at icuci

If your question is not covered here, reach out via live chat or email. We aim to respond to data requests within a reasonable timeframe and will always confirm receipt so you know the query is in hand.

We collect your name, contact details, and the credentials you create during registration. Device and IP data are recorded automatically to maintain platform security and verify account access.

Transaction references and amounts are stored against your account for verification purposes. We do not retain full e-wallet credentials — those remain with the respective payment provider.

Yes. Send a request through live chat or email and we will compile the personal data held against your account. We will confirm receipt and provide the data within a reasonable timeframe.

Use live chat or email to describe the correction needed. Some details — like your contact number — can be updated directly in your account settings without raising a support request.

Only with payment processors and identity verification services needed to run your account. We do not sell personal data or share it with marketing networks under any circumstances.

Transaction records, including Boost and DuitNow deposit logs, are kept for the period required under financial compliance rules. Browsing and session data is cleared on a shorter retention cycle.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.